Privacy Commitment

We treat your data as a core part of our service. We follow the Privacy Act 1988 and the Australian Privacy Principles. This policy applies to our website, mobile site, and support channels. You accept this policy when you create an account or use our services.

Definitions

You need clear terms before you read the details. These short definitions help you read this policy faster.

Personal information: data that identifies you, such as name or email.
Sensitive information: data such as age-check documents.
Cookies: small files that store session and preference data.

These definitions give you context for later sections. You can ask support for more detail at any time.

Data We Collect

We collect only the data we need to run our service and meet the law. We explain each category in plain language.

Identity data: name, date of birth, address, country.
Contact data: email, phone, preferred language.
Account data: username, limits, settings, support tickets.
Gameplay data: wagers, sessions, self-exclusions, limits.
Technical data: IP address, device identifiers, browser, OS.
Location signals: city, state, country.
Payment data: tokens from payment providers and method type. We do not store full card numbers.

This list covers the categories we handle today. We will update this section if we add a new category.

How We Use Your Data

We use your data for specific and lawful purposes. We do not use your data for unrelated goals.

Create and manage your account.
Verify age and identity.
Provide games and site features.
Apply limits and safer-play tools that you choose.
Run security checks and fraud controls.
Meet legal and regulatory duties.
Provide support and handle disputes.
Send promotions when you opt in.
Produce statistics that do not identify you.

These uses support the service you request. You can contact us if you want a detailed map by category.

Electronic Messages (Email and SMS in Australia)

You control marketing choices at all times. We respect your choice.

We send promotional messages only after you opt in.
Every promotional message includes a working unsubscribe.
We stop promotions when you unsubscribe.

You can adjust preferences in account settings. You can also use the links in each message.

Cookies and Similar Tools

Cookies help the site run smoothly. You can control them in your browser and in our settings.

Session cookies keep you logged in.
Preference cookies save language and site options.
Analytics cookies help us measure performance.
Advertising cookies reduce irrelevant ads.

Blocking some cookies can limit features. You decide what to keep or block.

We share data only for the purposes in this policy. We use contracts and access controls for each party.

Service providers: hosting, security, analytics, support.
Payment partners: deposits, withdrawals, dispute handling.
Identity vendors: age and identity checks.
Professional advisers: auditors and legal advisers.
Regulators and law enforcement: where the law requires it.

We check each provider before we start work. We review them on a regular cycle.

Overseas Transfers

Some providers sit outside Australia. We take steps so those providers handle your data to standards that match Australian law. We stay responsible for your personal information.

Security

We use layered security to protect your data. We also train staff and test controls.

Access controls for staff and systems.
Encryption in transit and at rest.
Network segmentation and monitoring.
Patching, hardening, and key management.
Vendor due diligence and contract controls.
Incident drills and improvement plans.

You can contact us about any security concern. We treat every report as high priority.

Notifiable Data Breaches

If a breach risks serious harm, we notify you and the regulator. We keep a breach register and run a set response plan. We then fix root causes and improve our controls.

Data Retention

We keep data only for the time we need it. We also keep data when the law requires it.

Active accounts: we keep core records for the life of the account.
Closed accounts: we keep some records for legal, tax, and dispute periods.
Self-exclusion and safer-play records: we keep these for compliance periods.
When no law applies: we delete or de-identify data.

You can ask for our current retention windows. We reply with category-level detail.

Your Rights

You hold clear rights under Australian law. We make these rights easy to use.

Access: request a copy of your personal information.
Correction: ask us to fix inaccurate or incomplete data.
Portability: request exports of core account data.
Marketing choices: opt in or out at any time.
Complaint: raise issues with us or the regulator.

We respond in a reasonable time. We explain our actions in simple terms.

How To Use Your Rights

We provide several channels for requests. Pick the one that suits you.

Use account settings for exports and marketing choices.
Contact support for access and correction requests.
Write to our Privacy Officer for complex cases.

We may ask for ID so we act on the right account. We track each request until closure. Our service targets adults in Australia. You must be 18 or older. We close accounts that fail age checks.

Third-Party Links

Our site may link to other sites. Those sites run their own privacy policies. Read those policies before you submit any data there.

Contact

You can contact us about privacy at any time. We reply during standard business hours.

Privacy Officer: [email protected]
Postal: Privacy Officer, AmunRa Casino, Australia
Support: live chat and help centre on the site.

Keep a copy of any message you send. We log and track each contact.

Changes To This Policy

We update this policy when our practices change. We post the new “Last updated” date on this page.